Customers of Park Holidays UK have delivered a first-class verdict on their experiences with the company – and won it a prestigious gold accolade.
It comes in the form of the 2018 Feefo Gold Trusted Service award, and means that Park Holidays UK has now joined a small elite of firms able to boast the honour. Feefo is one of the world's most trusted independent review websites, and its top gold award is given only to companies which achieve an exceptionally high scoring. Feefo's top stamp of approval carries a special weight as only reviewers verified as genuine customers are permitted to give their verdicts.
Guests can comment on any aspect of a company's services, from the ease with which a booking can be made to the ways in which staff help make their holidays more memorable. Across all aspects of its services, Park Holidays UK gained a massive thumbs-up from customers.
Last year, said Park Holidays UK director Tony Clish, the company invested over £20 million in new swimming pools and other leisure facilities across its 26 holiday parks:
"We have always been determined to provide the best quality and the best value to our holiday guests, and we are hugely proud that they have voted us this award, It's especially pleasing because Feefo only accepts reviews from bona fide customers on its review website, so the credibility of the comments is never in doubt. They are exclusively from people who have booked with Park Holidays UK, and who have first-hand experience of the holidays and standards of service we offer."
"In other words, these reviews are simply what genuine customers feel about us - and we are delighted to be exceeding their expectations in so many different ways," added Mr Clish.
The company's coastal holiday parks provide caravan holiday homes and lodges which can be owned or rented, as well as touring pitches on selected parks. Further investment in new leisure and entertainment facilities is planned for 2018, said Mr Clish, and will help to ensure that the company maintains its gold standard. Three and four night breaks start from just £89.00 for up to six people, and the cost includes use of all the park's leisure facilities plus entertainment passes for everyone.
Other pampering bonuses include hotel quality linen on all of the beds which – other than for newspaper promotional bookings - are fully made-up on arrival.